# Community Forum: Pre-Order Q&A
Last week the Official Astellia Website opened, and we are happy to report there were minimal issues with the website & forums. Over the next month, we’ll be rolling out multiple updates to bring online additional features, such as: two-factor authentication, additional sign-up/in methods, integrating the single sign-on service (SSO) into the forums.
Putting the upcoming website changes aside. We wanted to take the opportunity to speak to everyone regarding several topics of interest that cropped up this week. Many of you took the time to share your excitement about the approaching launch of Astellia, commented on future information you’d like to see, and concerns over the contents of the pre-order packs.
During the launch of the website, our team took to the Community Discord to give live, on the fly responses to many of these concerns and questions. However, it simply wasn’t feasible to catch all of them, or provide as in depth of answers as we felt they deserved. We also understand the importance of providing this information in an easily discoverable and static format, to that end we’re happy to cover these topics via this announcement.
Pre-Order Pack Details
For the Western Launch of Astellia each pre-order package will have a different start date, this has been done to support game server integrity. We considered this at length internally before deciding to approach launch in this manner, and believe it is the best method to bring the servers online. As most gamers have experienced, when a game launches, servers often have issues. We have all spent hours sitting in a queue, or worse scheduling time off work to enjoy the launch only to end up sitting around all day waiting for servers to stabilize enough to support players.
This choice has raised concerns about the advantages such a head-start will grant users, especially in competitive content such as Avalon. Our plan has been from the beginning to not have Avalon enabled at launch, but instead to closely monitor user activity and progression so we can enable the content once we have enough players ready and able to participate. Outside of PvP content there was also the concern that players would simply progress further than others could ever hope to catch up to. While we understand this concern, following launch we are preparing to open legendary dungeons, again this will not happen until we see users are progressed enough and ready to tackle the content. These Legendary Dungeons will offer the next tier of gear progression, Legendary Gear, which will act as a soft gear reset, again offsetting any potential advantage.
By planning and releasing content in this responsive manner we are able to keep a level playing field and insure the best gameplay experience possible as the service goes live.
Paid CBT Access
There has been some confusion about Closed Beta (CBT) access being entirely limited to Pre-Order Packages. Purchasing one of these packages is not the only way players will be able to gain access to CBT. We are planning to release a total of 15,000 Keys prior to launch across a variety of platforms such as our website, social media, news outlets, and other community hubs such as Discord.
Limited Edition Costume, Astel Skin, and Mount
There have been some concerns that these rewards were a one time only claim as seen in many other games, that is not the case. The Limited Edition Player Costumes, Astel Skins, and Mount awarded by pre-orders, will always be claimable for your account across all characters you make.
Name Reservation Restrictions
We received some questions regarding what type of restrictions will be in place for name reservations. As is standard for many games, there will be some restrictions in place to ensure we maintain a safe and fun environment for all players. Information on these restrictions can be found here: [Here]
Dungeon Ticket Regen & Cap Increase
As a system from the original KR release of Astellia, Dungeon Tickets were earned only while online, and sold via the Cash Shop. In the Western version of Astellia, the ticket system still exists, but they are earned passively over time, and are not sold for cash. Additionally we have added repeatable quests in the game that reward players with tickets upon completion.
By default a player will earn 1 ticket every 30 minutes, and have a total limit of 20 tickets. With the Norden’s Favor buff, a player will earn 1 additional ticket every 90 minutes, and have a cap of 24 tickets. For context, late game dungeons require 4 or 5 tickets per attempt. With this system, if a user is not actively using these tickets, they will hit the cap and generate no additional tickets until they enter additional dungeons.
It is also worth noting that tickets will regenerate, for all players, whether online or offline at the same rate. Between this passive offline regeneration and the accessibility of the repeatable quests, no player should have difficulty obtaining enough tickets to satisfy their dungeon running needs.
Bonus Astel EXP
Astels are battle companions that assist you in your adventures throughout Astellia. They can be added to an 8 slotted action bar, referred to as your Astel Deck in-game, located just below your standard hotkeys. Like your player character, experience earned through adventuring is shared with your Astels. It is worth noting that only those Astels currently slotted into your 8 slot deck earn this experience.
As experience is earned, Astels can level up to a maximum level of 50. Beyond this point, Astels can be further empowered towards late game progression, by earning Star Levels, which provides them with their highest combat power gains. Unlike normal Astel experience however, star levels can only be earned through earning Astel cards through in-game content, such as dungeons.
Star Levels are not affected by the bonus Astel EXP awarded from the Nordens Favor buff, as this EXP bonus is intended to help level Astels to the initial stage of late-game progression, while not providing an overall lasting power advantage.
Cash Shop / Item Concerns (P2W)
BeesWax (Item Sealer)
We have seen many concerns arise over the notion that this item, which allows players to unbind a soulbound item, will be sold on the Cash Shop. We wanted to clear up this misunderstanding, and take a moment to clarify that this item will not be available via the Cash Shop, players will be able to earn it through other in-game systems.
What are other “in-game” systems?
Whether from rewarding you for logging in, participating in an event, completing a quest or achievement, purchasing it through Loyalty, or another means. This statement refers to a non-cash based method in which a player may obtain an item.
Earning Nordens Favor In-Game
Norden’s Favor will be made available through a variety of in-game systems, that do not require purchase through the Cash Shop, such as Login Rewards and the Loyalty Store.
As indicated earlier, Dungeon Tickets will not be sold for cash. Instead they will be passively earned over time (on and offline) and through new daily quests we have created, specifically to ensure these tickets would be readily available.
Costumes with Stats
As some of you with experience in the KR version of Astellia have astutely taken note of, costumes had stats associated with them. Offering players multiple tiers of perks that were available for direct purchase via the Cash Shop.
In the Western version of Astellia, cosmetic items, such as costumes will still be available for purchase via the Cash Shop. With one major change, they will not provide any form of stats or advantages, making them purely cosmetic.
Astel Card Packs
Directly purchasing Astel Card Packs is commonplace in the KR version of Astellia. Users are able to buy packs and quickly earn high tier Star Levels, granting a direct advantage over players that do not.
We understood the negative impact this would have on the overall experience of our Western audience. These packs will not be available for purchase on the Cash Shop, instead like many of the previously mentioned systems, will be made available to be earned through other in-game systems.
What is the actual price of the base game with no additions?
The base cost of Astellia is valued at $30.
Will there be a pre-download?
Yes, there will be a pre-download for launch. We’ll have more details we can share on this as we get closer to the launch date.