Game stopped working

Elder Scrolls Online
1

I have never had an issue of any kind with ESO but when I tried to download then 1 Oct patch everything has stopped working. I have a ticket in and they have been pretty unhelpful so far.

  • The problem started with the updater/launcher with just freeze up saying download stalled and then the launcher would auto close after awhile.
  • After a lot of tries before the launcher would auto close I was able to shut off auto updates, do a repair, restart auto updates and then repair again.
  • At this point I was able to hit play but then as soon as they screen would go black I would get a error message, fatal error 11.
  • ESO help desk told me to uninstall launcher, reinstall and repair. Same issue.
  • Went into my hard drive deleted everything ESO and then reinstall. NOW I am back to the problem where the launcher won’t every finish they download before it says download stalled and then the launcher auto closes.
  • Running out of ideas so I pulled out an old laptop that has never had ESO installed on it. During the download, I run into the download stalled, launcher closing problem again.
  • I run a pretty high end Alienware gaming pc that only has ESO installed on it and has been working perfectly for the last six months or so on ESO before the 1 Oct patch.
  • Now I haven’t been able to log into the game for 3 days, missing daily rewards which means I will miss the overall reward. Missing training my mounts. Missing doing my research for crafting which is huge because I am close to finishing up a lot of crafts. ETC. I am an ESO+ member which I have been since day 1 and now because of some random update I can’t play. Giving it a day or two for ESO to fix me before I drop this game. Any help the guild could provide would be awesome. I am stationed in Hawaii so my hours are off most of yours so please feel free to reply here or email me at hagenaltec@gmail.com

Thanks much.

2

you may have seen this already but this issue seems to have first reared its head last month.

you might see something here that helps

3

Yeah been following that forum before I posted here. Lots of advice in there but nothing helps me.

4

May try this attempt… https://forums.elderscrollsonline.com/en/discussion/439165/workaround-launcher-freeze-crashing#latest

5

Sorry you’re having trouble Hagen.

6

Thanks man. ESO sent me a giant list of stuff to try and I might try it after work today or I might just go play another game. Don’t feel like I should have to be playing with my antivirus, router settings, etc when the game has always worked perfectly before this.

7

It’s the basic go to to keep your customers busy. You’ll know they’ve given up when they’re asking you to reinstall Windows :slight_smile:

On a more serious note, I’ve been having issues as well. Although not hanging and crashing, but just hanging. It wouldn’t get past “Loading” at all.

Uninstalling the 2010 VC++ runtime libraries and rebooting my machine, then running the installer to reinstall them might have helped. At least I was able to log in again after the reboot.

The ESO patcher is terrible at the best of times, but it seems we hit the worst of times :frowning: