For the last week I have been unable to log in. Yes I won at eve, but a war with NC brought me back in. Oh well, This sucks. I’ve had a tech out to look at the local issues with no success of resolving. I reached out on twitter to their less local IT staff and the issue has been punted up to the engineers department. At this point I’m wondering if I’ll need to file a complaint with the FTC to actually play the game without a vpn. Ticket with CCP has been unhelpful. ¯_(ツ)_/¯
Sounds like they’re doing what they can to help you. I have had Charter-Spectrum for years with good connectivity, great uptime and fast service. Zero complaints.
What error are you getting?
“a network error has occurred during authentication. please check your connectivity and try again.” Also anytime I try to use anything with https on eve online stuff like account management the page times out. Lastly ESIs are not working. I tired it on the tablet with the same result. CCP says tcp packets are being dropped talk to your Isp. Nothing else is being impacted and was able load https eve sites using Operas free vpn with no issues.
I have spectrum. Never experienced the issues you are seeing.
Not very happy with them for other reasons. Their lines to my area are not good and the modem reboots at the worst times due to signal quality.
I don’t have Spectrum. I have satellite.
But I do experience what you are describing. Almost exclusively with gaming related sites.
I don’t know for sure, but I think it is because of my terrible latency. I run around 650 ping. Long way to the satellite and back. 
Even when my speeds are reasonable. (Which isn’t often.)
Some sites never work for me. Others will sometimes but not others. On the ones that work sometimes, I have noticed the ‘break point’ seems to be right at 650. On ‘good days’ when ping is only (LoL!) 635 or so, they mostly work. Get over 650 and they stop working for me.
I know you’ve checked your speeds. Pay attention to your latency?
(Which is why no one sees me in games anymore. I had to give up MMOs when I became a “hermit in the woods.” )
Use their new troubleshooting tool:
Run through the different steps and post the results here.
You can also run program called Visual Ping to see how it reacts in realtime to the various eveonline servers outlined in the basic test.
Starting basic diagnostics
Looking up hosts:
launcher.eveonline.com
binaries.eveonline.com
resources.eveonline.com
Host lookup for launcher.eveonline.com returned:
52.84.180.158
52.84.180.38
52.84.180.104
52.84.180.217
Host lookup for binaries.eveonline.com returned:
52.84.181.108
52.84.181.142
52.84.181.53
52.84.181.49
Host lookup for resources.eveonline.com returned:
13.33.72.46
13.33.72.34
13.33.72.65
13.33.72.55
Host lookups done
Starting ping for launcher.eveonline.com
Pinging d1hoqe10mv32pv.cloudfront.net [52.84.180.158] with 32 bytes of data:
Reply from 52.84.180.158: bytes=32 time=138ms TTL=237
Reply from 52.84.180.158: bytes=32 time=136ms TTL=237
Reply from 52.84.180.158: bytes=32 time=137ms TTL=237
Reply from 52.84.180.158: bytes=32 time=136ms TTL=237
Ping statistics for 52.84.180.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 136ms, Maximum = 138ms, Average = 136ms
Starting ping for binaries.eveonline.com
Pinging d17ueqc3zm9j8o.cloudfront.net [52.84.181.108] with 32 bytes of data:
Reply from 52.84.181.108: bytes=32 time=135ms TTL=237
Reply from 52.84.181.108: bytes=32 time=140ms TTL=237
Reply from 52.84.181.108: bytes=32 time=138ms TTL=237
Reply from 52.84.181.108: bytes=32 time=137ms TTL=237
Ping statistics for 52.84.181.108:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 135ms, Maximum = 140ms, Average = 137ms
Starting ping for resources.eveonline.com
Pinging dm794883twbxj.cloudfront.net [13.33.72.46] with 32 bytes of data:
Reply from 13.33.72.46: bytes=32 time=11ms TTL=244
Reply from 13.33.72.46: bytes=32 time=12ms TTL=244
Reply from 13.33.72.46: bytes=32 time=12ms TTL=244
Reply from 13.33.72.46: bytes=32 time=13ms TTL=244
Ping statistics for 13.33.72.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms
Basic diagnostics finished
Starting traceroute diagnostics - this may take several minutes
Starting tracert for launcher.eveonline.com
Tracing route to d1hoqe10mv32pv.cloudfront.net [52.84.180.217]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 8 ms 9 ms 9 ms 96.120.75.49
3 10 ms 10 ms 8 ms te-4-2-ur01.brownsmills.nj.panjde.comcast.net [68.85.76.113]
4 9 ms 11 ms 11 ms 96.108.51.58
5 13 ms 11 ms 12 ms be-94-ar03.plainfield.nj.panjde.comcast.net [96.108.51.53]
6 13 ms 14 ms 15 ms be-33659-cr01.newark.nj.ibone.comcast.net [68.86.90.21]
7 16 ms 16 ms 14 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.86.85.186]
8 12 ms 14 ms 14 ms be-10368-pe01.111eighthave.ny.ibone.comcast.net [68.86.84.218]
9 12 ms 13 ms 22 ms nyk-b5-link.telia.net [62.115.148.44]
10 13 ms 14 ms 13 ms 80.239.132.214
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 137 ms 136 ms 137 ms server-52-84-180-217.gru50.r.cloudfront.net [52.84.180.217]
Trace complete.
Starting tracert for binaries.eveonline.com
Tracing route to d17ueqc3zm9j8o.cloudfront.net [13.33.72.64]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 10 ms 9 ms 9 ms 96.120.75.49
3 12 ms 12 ms 12 ms te-4-2-ur01.brownsmills.nj.panjde.comcast.net [68.85.76.113]
4 24 ms 29 ms 18 ms 96.108.51.58
5 14 ms 11 ms 11 ms be-94-ar03.plainfield.nj.panjde.comcast.net [96.108.51.53]
6 17 ms 14 ms 14 ms be-33659-cr01.newark.nj.ibone.comcast.net [68.86.90.21]
7 12 ms 14 ms 14 ms be-10249-pe03.newark.nj.ibone.comcast.net [68.86.85.90]
8 17 ms 15 ms 14 ms 96-87-10-102-static.hfc.comcastbusiness.net [96.87.10.102]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 12 ms 12 ms 11 ms server-13-33-72-64.ewr52.r.cloudfront.net [13.33.72.64]
Trace complete.
Starting tracert for resources.eveonline.com
Tracing route to dm794883twbxj.cloudfront.net [13.33.72.34]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 9 ms 9 ms 9 ms 96.120.75.49
3 9 ms 9 ms 9 ms te-4-2-ur01.brownsmills.nj.panjde.comcast.net [68.85.76.113]
4 15 ms 15 ms 26 ms 96.108.51.58
5 12 ms 12 ms 13 ms be-94-ar03.plainfield.nj.panjde.comcast.net [96.108.51.53]
6 13 ms 14 ms 15 ms be-33659-cr01.newark.nj.ibone.comcast.net [68.86.90.21]
7 14 ms 14 ms 14 ms be-10249-pe03.newark.nj.ibone.comcast.net [68.86.85.90]
8 15 ms 13 ms 13 ms 96-87-10-102-static.hfc.comcastbusiness.net [96.87.10.102]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 12 ms 11 ms 11 ms server-13-33-72-34.ewr52.r.cloudfront.net [13.33.72.34]
Trace complete.
Traceroute diagnostics finished
Starting download test
Downloading small file
516.97KB downloaded in 0.892 seconds (579.56KB/s)
Downloading large file
46%
49.15MB downloaded in 5.352 seconds (9.18MB/s)
Starting SSL diagnostics
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Opening encrypted connection to launcher.eveonline.com:443
=== Peer Certificate ===
-----BEGIN CERTIFICATE-----
MIIFZjCCBE6gAwIBAgIQBQc9iYt4kswHpr7CEe4vcjANBgkqhkiG9w0BAQsFADBG
MQswCQYDVQQGEwJVUzEPMA0GA1UEChMGQW1hem9uMRUwEwYDVQQLEwxTZXJ2ZXIg
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HR8ENDAyMDCgLqAshipodHRwOi8vY3JsLnNjYTFiLmFtYXpvbnRydXN0LmNvbS9z
Y2ExYi5jcmwwIAYDVR0gBBkwFzALBglghkgBhv1sAQIwCAYGZ4EMAQIBMHUGCCsG
AQUFBwEBBGkwZzAtBggrBgEFBQcwAYYhaHR0cDovL29jc3Auc2NhMWIuYW1hem9u
dHJ1c3QuY29tMDYGCCsGAQUFBzAChipodHRwOi8vY3J0LnNjYTFiLmFtYXpvbnRy
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r9EAAAQDAEYwRAIgbbT339VnfOIAmeyg/Q/Hh4nxO28AuXjzzOt1j2L8BYkCIDCC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-----END CERTIFICATE-----
== Subject Info ==
CommonName: *.eveonline.com
Organization:
LocalityName:
OrganizationalUnitName:
StateOrProvinceName:
Alternate Subject Names (DNS):
*.eveonline.com
Alternate Subject Names (Email):
== Issuer Info ==
CommonName: Amazon
Organization: Amazon
LocalityName:
OrganizationalUnitName: Server CA 1B
StateOrProvinceName:
== Certificate ==
Effective Date: Fri Jul 26 00:00:00 2019 GMT
Expiry Date: Wed Aug 26 12:00:00 2020 GMT
Blacklisted: No
== Cipher ==
Authentication: RSA
Encryption: AESGCM(128)
Key Exchange: ECDH
Cipher Name: ECDHE-RSA-AES128-GCM-SHA256
Protocol: TLSv1.2
Supported Bits: 128
Used Bits: 128
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Opening encrypted connection to binaries.eveonline.com:443
=== Peer Certificate ===
-----BEGIN CERTIFICATE-----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FgQUhKYGNOb4aYhLH0Z4leZ03T92GzcwIQYDVR0RBBowGIIWYmluYXJpZXMuZXZl
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CCsGAQUFBwMCMDsGA1UdHwQ0MDIwMKAuoCyGKmh0dHA6Ly9jcmwuc2NhMWIuYW1h
em9udHJ1c3QuY29tL3NjYTFiLmNybDAgBgNVHSAEGTAXMAsGCWCGSAGG/WwBAjAI
BgZngQwBAgEwdQYIKwYBBQUHAQEEaTBnMC0GCCsGAQUFBzABhiFodHRwOi8vb2Nz
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43fNDsgN3BAAAAFoOA2pfAAABAMARzBFAiAe+4pwfnGEGZoolKUNfdoqWxw2chDx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-----END CERTIFICATE-----
== Subject Info ==
CommonName: binaries.eveonline.com
Organization:
LocalityName:
OrganizationalUnitName:
StateOrProvinceName:
Alternate Subject Names (DNS):
binaries.eveonline.com
Alternate Subject Names (Email):
== Issuer Info ==
CommonName: Amazon
Organization: Amazon
LocalityName:
OrganizationalUnitName: Server CA 1B
StateOrProvinceName:
== Certificate ==
Effective Date: Thu Jan 10 00:00:00 2019 GMT
Expiry Date: Mon Feb 10 12:00:00 2020 GMT
Blacklisted: No
== Cipher ==
Authentication: RSA
Encryption: AESGCM(128)
Key Exchange: ECDH
Cipher Name: ECDHE-RSA-AES128-GCM-SHA256
Protocol: TLSv1.2
Supported Bits: 128
Used Bits: 128
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Opening encrypted connection to resources.eveonline.com:443
=== Peer Certificate ===
-----BEGIN CERTIFICATE-----
MIIFdzCCBF+gAwIBAgIQA2stDcCAuC2AZ0DKIam7xjANBgkqhkiG9w0BAQsFADBG
MQswCQYDVQQGEwJVUzEPMA0GA1UEChMGQW1hem9uMRUwEwYDVQQLEwxTZXJ2ZXIg
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6XaUVfFRa/FwlV/yFAIhAJSDmNwENfDxbp34JRvboy8J20z2txhBBg0ZhlpbOWBW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-----END CERTIFICATE-----
== Subject Info ==
CommonName: resources.eveonline.com
Organization:
LocalityName:
OrganizationalUnitName:
StateOrProvinceName:
Alternate Subject Names (DNS):
resources.eveonline.com
Alternate Subject Names (Email):
== Issuer Info ==
CommonName: Amazon
Organization: Amazon
LocalityName:
OrganizationalUnitName: Server CA 1B
StateOrProvinceName:
== Certificate ==
Effective Date: Thu Jan 10 00:00:00 2019 GMT
Expiry Date: Mon Feb 10 12:00:00 2020 GMT
Blacklisted: No
== Cipher ==
Authentication: RSA
Encryption: AESGCM(128)
Key Exchange: ECDH
Cipher Name: ECDHE-RSA-AES128-GCM-SHA256
Protocol: TLSv1.2
Supported Bits: 128
Used Bits: 128
SSL diagnostics finished
Your latency is even better than mine and I have no connection or stability issues.
It looks like you can resolve all the pertinent host names and CDN sites.
Unless something is being blocked by your firewall. Maybe after an update?
So, test it by temporarily disabling firewall or AV to see if it helps. Then you can always add an exception for the EVE Online executables if either scenario resolves the situation.
Windows 10 did update recently, but if that was the cause there would be a lot more people on reddit screaming about it and they wouldn’t be limited to spectrum.
Windows firewall wouldn’t be holding back browsers though, and I can’t access any https from ccp, 2 my isp put my pc into the firewalless section of the router for a while and it made no difference. Ive also tested the windows firewall with no change. I can access all that https from opera’s browser vpn through the firewalls.
Try manually setting your DNS provider to one of the generic ones, such as 4.4.4.4 or 1.1.1.1 and see if you have the same issues.
I said that after I read those.
In light of those posts on Reddit, I would hound Spectrum and say there are others with the issue. Dunno.
eve mon started working again so i checked a few moments ago and was able to log in.
Progress.
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