# Game freezes when trying to load in
**URL:** https://forums.oldtimersguild.com/t/game-freezes-when-trying-to-load-in/10144
**Category:** Shroud Of the Avatar
**Created:** [December 2, 2018, 7:18pm UTC](https://forums.oldtimersguild.com/t/game-freezes-when-trying-to-load-in/10144 "2018-12-02T19:18:31Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@fizzit](https://forums.oldtimersguild.com/u/fizzit)
#### Post date: [December 2, 2018, 7:18pm UTC](https://forums.oldtimersguild.com/t/game-freezes-when-trying-to-load-in/10144/1 "2018-12-02T19:18:32Z")
I just downloaded Shroud of the Avatar today. I selected online, created a character and went to the mirror, fixed myself up, and then the game tossed me when I tried to save the toon. I tried to “Resume” that toon but the client freezes at Coordintating Data… (63%). The only way out is Task Manager, End Task.
I tried to delete the character and re-create, with same result.
I tried to play Offline and that lets me in just fine!
Went back to Online and still freezes at 63%. But I noticed it is still trying to Resume with my original character that I deleted.
So I deleted the toon again (?) and then tried to create a different name, but it still freezes at 63%… this time it gives the message “Error: The network connection to the game service is lost.”.
I also tried Rebooting.
I’ve searched for clues but the only related discussions are about h/w drivers. Since I got in game once, it doesn’t make sense to me why that would be an issue.
Any ideas? Thanks!
---
### Author:  [@Caribia](https://forums.oldtimersguild.com/u/Caribia)
#### Post date: [December 2, 2018, 7:59pm UTC](https://forums.oldtimersguild.com/t/game-freezes-when-trying-to-load-in/10144/2 "2018-12-02T19:59:22Z")
Hey I have played shroud of the avatar that game has loads of bugs in questlines too so I could not continue it . What I could suggest is that you reinstall hole game and try again.
I hope this helps 🙂
---
### Author:  [@Caribia](https://forums.oldtimersguild.com/u/Caribia)
#### Post date: [December 2, 2018, 8:25pm UTC](https://forums.oldtimersguild.com/t/game-freezes-when-trying-to-load-in/10144/3 "2018-12-02T20:25:25Z")
this showed up too “The whole Universe is stuck at 63%. Chris &Lord Subtledon are working on it…” so it can be server crash
---
### Author:  [@fizzit](https://forums.oldtimersguild.com/u/fizzit)
#### Post date: [December 2, 2018, 8:53pm UTC](https://forums.oldtimersguild.com/t/game-freezes-when-trying-to-load-in/10144/4 "2018-12-02T20:53:10Z")
Ok thanks. It’s working now. I took a character through the first scene in offline mode hoping that changing scenes would do something. Then I went back to online and it worked. But perhaps it’s just that the servers came back… not sure.